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managed it services
Make running your IT effortless with Alt-Tech—more than an IT provider, but a business partner. Our managed IT service providers help businesses across Western Canada embrace technology.
A Foundation Built On Trust
When you hand over the keys to your IT infrastructure, you need a team that takes that responsibility seriously. At Alt-Tech, the proof is in the pudding:
Top 50 IT Company in Canada
As an award-winning MSP, we are recognized nationally for our commitment to excellence, technical expertise, and reliable service.
Serving Western Canada Since 2006
Founded in Edmonton, we have proudly supported local businesses across Western Canada for nearly two decades.
Human-Centered Approach
We focus on more than just the screens themselves, but the people behind the screens, prioritizing communication and delivering practical, stress-free solutions.
24/7 Support
Benefit from round-the-clock monitoring and assistance whenever you need it.
Your Dedicated
Partners in Managed IT
Our team at Alt-Tech functions as a true extension of your business, not just another outsourced department. With our proactive service model, our team often resolves issues before you even start your workday.
Rather than offering generic fixes or reactive repairs, we advise and implement technology solutions tailored to help you reach the business outcomes you desire. That means reduced downtime, smoother daily operations, and a more positive experience for your team.
About Our Team
Improve Reliability and Operations with Managed IT Services
We function as an extension of your business team — we aren’t just an ‘outsourced’ department. Our team takes a genuine interest and care for your day-to-day operations. We pride ourselves in handling maintenance and tackling issues for your business. Often our team has resolved issues even before you start your work day.
About Our Team
24/7/365 Around-the-Clock Monitoring and Maintenance
Businesses have become increasingly reliant on technology. In this day and age, it is important to be proactive rather than waiting for problems to arise before an issue is fixed. Our managed IT services are designed to address all of your support needs, including employee desktop computers, bring-your-own-device (BYOD) environments, mobiles, and any technology connected to your network.
With routine maintenance schedules, and robust 24/7/365 monitoring, we can address issues ahead of time, and prevent operational downtime. You won’t just be more profitable — the peace of mind we’ll bring to your organization translates to a more positive experience for your customers.
24/7/365 Monitoring
Backup and Data Recovery Services
We can implement data backup strategies with multiple tiers of redundancy to ensure that you are at minimal risk of losing valuable information. In the event of catastrophe, we have access to the best data recovery methods.
Data Backup Strategies
Take advantage of Cloud Services
Practically everyone uses some sort of cloud managed service. Simply put, cloud computing means that data — and, in some cases, the application itself — is held on a separate network. This network may be local, but it’s typically on the internet. Cloud-based solutions can significantly reduce complexity, time, and simplify processes for your business. Alt-Tech helps you choose and implement secure and reliable cloud solutions.
Cloud-Based Solutions
IT Support, Customer Care and Support
Downtime not only impacts profitability, but also leads to reduced confidence from staff and customers in your operation. Alt-Tech’s award-winning Managed IT Services provides computer, network, and IT support services, as well as peace of mind, to mid-sized companies. With best-in-class desktop, mobile device and tablet IT support, your organization will run smoothly each day.
Our Support
Infrastructure Design & Management
To mitigate issues and to get the most leverage from your technology, it requires optimal planning and infrastructure design. Even if you’ve already invested in IT infrastructure, there may be ways to improve on design and security. Our infrastructure design and management services will give you expert insight for this crucial aspect of your business.
Infrastructure Design
Storage Management Services
Secure and reliable storage space is essential for fluid business operation. From emails, to shared documents, to customer data, our managed IT services provide a range of on-site and off-site storage solutions. Additionally, we bring storage architecture and design strategies that conform to your organization’s needs.
Storage Solutions
Cyber Security and Access Services
Our firm has the experience and technology to put in preventative measures to external threats such as virus, malware, and malicious attacks. By employing firewalls, anti-virus, anti-malware and additional cyber security measures, we can create a multi-level approach to protecting your assets.
With a secure network also comes user access management. We can help set up Virtual Private Networks (VPNs), DMZ, and public/private networks as part of your infrastructure.
cyber security measures
Virtual IT Manager
Gain a trusted advisor who can assist with business technology requirements and build a strategic roadmap for your company. Project management, consultation and system health checks are also available. Whether you use our Virtual IT Manager on a scheduled or ad-hoc basis, Alt-Tech is committed to being your technology partner.
Virtual IT Manager
Virtualization Services
Implementing virtual machines can reduce operational costs and improve workplace efficiency. Instead of installing software on each desktop or device, this managed service can serve the software to multiple touch-points. Virtualization can bring benefits such as cost reduction, simple user management, immediate setup, and remote access.
Virtualization
why partner with an IT company for managed IT services?
Alt-Tech has been helping organizations across the Western Canada area embrace technology securely for over 15 years. Our Managed IT Services are designed to provide small to mid-sized businesses a competitive edge by utilizing the latest in technology.
Managed IT Services are on-going services and support from an outsourced IT company that provides its clients with the IT services, people, and managed IT support that allows you to focus on your business while we focus on your IT. Alt-Tech’s experienced team, best practices, and proactive approach gives clients the peace of mind so that they can focus on their business.
Managed IT FAQs
What is an MSP? What do they do?
A managed service provider (MSP) helps businesses optimize their IT systems. They can act as on-demand IT support, business strategists, and advisors that help you implement better technology solutions.
Why should I choose Alt-Tech's managed services over another provider?
Aside from costs that meet their budget, SMBs need more than product providers. Any organization can become an MSP with the right pieces from the right vendors. Products don’t solve your problems. People do.
You should be looking for a company that can provide a solution—a full spectrum of services—that’s tailored to your business’ problems. Alt-Tech is a solution-focused team that doesn’t sugar-coat risks or bad news. We look at every business like a unique fingerprint and build our solutions around you.
How do Alt-Tech's managed services work?
We have a team of professional IT consultants. We first evaluate your IT environment, analyze the security of your systems, and map out a plan to provide solutions where your business needs them most.
What if we already have an internal technical IT support team?
We’re happy that you do! You need to let them do what they do best. Having outsourced IT services reduces your IT support team’s workload and gives them more time for priority tasks. Whatever IT solutions your team is too busy to implement, Alt-Tech can take care of it.
Does your firm come to my office when I have a problem?
As part of our managed IT service, Alt-Tech will visit your site, perform a series of reviews of your current environment, and build a report to help you understand your key strengths and opportunities. After that, we’ll come to the rescue if there’s a problem that needs to be fixed on-site.
How much does IT downtime cost a small business?
The short answer: a lot. The less-short answer: we’re experts on this, and we have an easy calculator to tell you the exact costs.
Do you provide managed services for financial service organizations?
We actually specialize in servicing the finance industry. Alt-Tech’s expertise has helped accounting firms, financial planning services, and insurance companies work faster and safer.
What other industries does Alt-Tech service?
We actually specialize in servicing the finance industry. Alt-Tech’s expertise has helped accounting firms, financial planning services, and insurance companies work faster and safer.
What cities do you service?
We service Alberta and British Columbia, including Calgary, Vancouver, Toronto, Edmonton, Sherwood Park, Red Deer, St. Albert, Leduc, Spruce Grove, Fort Saskatchewan, and Beaumont.
What size companies benefit from managed services?
All sizes, really, but SMBs especially. Smaller to medium-sized business don’t typically have the staff to provide the full scope of managed IT services beyond basic IT support.
Ready to Transform Your IT Operations?
Don’t settle for less. Elevate your IT strategy with Alt-Tech’s services. By choosing Alt-Tech, you’re not just getting a service; you’re gaining a partner committed to your success. Join the growing number of SMBs who trust us to take their IT operations to the next level.
Contact Us Today