Human-Centered IT Services For Businesses Across Western Canada

Think of us as your full IT department. Help desk support, proactive monitoring, patch management, vendor coordination, hardware planning, and strategic guidance from a dedicated vCIO. We’re watching your systems and catching issues before they become problems.

Critical issues get immediate attention. Routine requests are typically addressed the same day. And because your technician already knows your environment, we’re solving the problem right away, not spending 20 minutes learning your setup first.

We have systems monitoring your environment around the clock. If something critical goes down, we often know before you do. For urgent issues, you have a direct line to our team. We’re not routing you to an offshore call center. You’re reaching the same people who know your systems during the day.

Managed IT means we handle everything. Co-managed means you have an internal IT person or team and we fill the gaps: cybersecurity, escalation support, strategic planning, or overflow when your team is stretched thin. Either way, you get the same access to our people and tools.

Your vCIO aligns your technology with your business goals. They build a strategic roadmap, review your IT budget, identify risks, and help you decide where to invest and where to hold off. You’ll see that roadmap in your very first proposal, not six months after signing.

Yes. Many of our clients have staff across multiple locations, home offices, or job sites. We set up secure remote access, manage devices wherever they are, and make sure your team can work from anywhere without compromising security.

We have deep experience in legal, finance, insurance, construction, property management, and nonprofits. We understand the compliance requirements, software stacks, and specific risks in those sectors. That said, if your business relies on technology to operate, we can help.

It’s built into everything we do, not bolted on as an extra. Our founder started his career in RCMP digital forensics, and that mindset shapes every solution. Endpoint protection, threat monitoring, email security, phishing simulations, incident response, and regular training for your team so they become part of the defense.

That’s exactly when you should be thinking about it. The businesses that get hit hardest are the ones that assumed it wouldn’t happen to them. We assess where you’re exposed, put protections in place, and make sure you have a recovery plan ready if something does happen.

Yes, and we do this regularly. Insurers now require specific measures before they’ll issue or renew a policy: multi-factor authentication, endpoint detection, backup verification, security awareness training, and documentation. We help you meet every requirement. One of our clients said, “Alt-Tech told us to get cyber insurance and I’m so glad we did. When we needed it, the process was smooth and we were covered.

We work with law firms, insurance agencies, financial services, and healthcare organizations that all have strict data handling requirements. We implement proper access controls, encryption, backup protocols, and documentation to help you meet compliance standards. If you’re not sure where you stand, that’s a core part of what our assessment covers.

That’s one of the most common conversations we’re having right now. 98% of AI implementations fail because businesses jump to the technology before mapping their processes. We start with your workflows, your data, and your actual business needs, then help you adopt AI tools that make sense. No magic buttons. Just practical solutions that fit.

That’s the right question, and most businesses aren’t asking it yet. When employees use AI tools without a policy in place, there’s real risk around where that data ends up. We help you build an AI acceptable use policy, set clear guardrails for your team, and make sure you’re getting the benefits without exposing your business.

It depends on your team size, environment complexity, and which services you need. We price per user or per device depending on what makes sense for you. Rather than a generic price list, we put together a tailored quote after your assessment so you know exactly what you’re paying for and why.

Yes. No strings attached. We use it to understand your environment and give you an honest picture of where things stand. Even if you don’t move forward with us, you’ll walk away with useful information about your setup.

Everything we agree on in your plan. That typically covers help desk support, proactive monitoring, patch management, cybersecurity protections, vendor management, and strategic planning with your vCIO. We don’t nickel-and-dime for routine support. If it’s covered, it’s covered.

Hardware and certain licenses like Microsoft 365 are separate from your monthly fee, but we’re transparent about all of it. Your vCIO helps you plan and budget so nothing catches you off guard. We also leverage vendor relationships to get you competitive pricing.

We handle one-off projects too. Not every business needs full managed services right away. Whether it’s a Microsoft 365 migration, a security assessment, or a new office setup, we’ll scope it and give you a clear quote. If you want ongoing support down the road, we’ll already know your environment.