Support
(587) 745-0366
We start with a conversation about your business, your current setup, and what’s frustrating you. No pitch, no pressure. If it makes sense to move forward, we schedule a free IT assessment where our team evaluates your environment and puts together a plan built around your needs.
Yes. Alt-Tech has served Edmonton businesses since 2006 from our headquarters in Sherwood Park, minutes from the city. We support companies throughout the Edmonton region with managed IT services, IT support, cybersecurity, and strategic planning, and we’re on site when a problem needs hands on it.
A managed service provider takes ongoing responsibility for your technology instead of billing you by the hour when something breaks. For our Edmonton clients that means proactive monitoring, help desk support, patch management, vendor coordination, cybersecurity, and a dedicated vCIO building your technology roadmap. You get a full IT department without hiring one.
It depends on scale. Below roughly 40 staff, outsourced IT support usually costs less than one internal hire and gives you a whole team instead of one person’s knowledge. Above that, a co-managed arrangement often works better: you keep someone internal for day-to-day requests, and we handle cybersecurity, escalation, and planning. We’ll tell you honestly which one fits.
Yes. Some clients bring us in for a specific decision, like a cloud migration, a security assessment, a compliance requirement, or an office move, without a managed agreement. We’ll scope it and quote it plainly. If you want ongoing support afterwards, we already know your environment.
Most of our clients came to us from another provider. We handle the transition so your team doesn’t feel it. Your systems stay up, your data stays safe, and we coordinate with your outgoing provider so nothing falls through the cracks. We’ve done this dozens of times and we know how to make it painless.
We hear this more than you’d think. Slow responses, surprise invoices, technicians who don’t know your name. That’s exactly why we built Alt-Tech the way we did. We have over 140 Google reviews and every single one is 5 stars. Our clients stay for years, not months. We can’t undo your last experience, but the assessment is free, there’s no obligation, and you’ll see the difference in the first conversation.
A dedicated team that gets to know your business from day one. Our founder Daniel started his career in RCMP cybersecurity and digital forensics and still leads the company today. You’ll also have a dedicated client services manager as your main point of contact, backed by a team of 20+ professionals. You won’t be explaining your setup from scratch every time you call.
We believe you should stay because the partnership works, not because of a contract. We’ll walk you through options when we put together your plan, but we never want a client who feels locked in.
Some of our longest relationships started with just a few employees. We scale our solutions so you’re getting real protection and support without paying for things you don’t need. Whether it’s 3 people, 30, or 300, you deserve IT that works and someone to call when it doesn’t.
Most businesses are fully onboarded within a few weeks depending on complexity. We move fast without cutting corners, and your team will be introduced early so you always know who’s handling your account.
