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Case Study:
Alta Care Resources
Empowering Human Services Through Trust, Technology & Transformation
“Kendra has been a life changer. I’ve never once felt like I was being sold. I trust Alt-Tech completely—with our budget, our team, and our mission.”
– Alta Care Resources
From IT Struggles to Steady Ground: How Alta Care Found Peace of Mind with Alt-Tech
In the heart of Edmonton, Alta Care Resources serves as a lifeline to youth and families navigating crisis. As a not-for-profit agency contracted by Alberta Human Services, their mission is nothing short of vital: providing 24/7 group care, intervention programs, and custom support to over 300 youth across the city. But behind the scenes, Alta Care’s systems were cracking under the weight of their growth.
The Breaking Point
Despite a dedicated team and growing impact, Alta Care’s infrastructure was holding them back. Servers failed frequently—sometimes during critical overnight shifts. Support tickets piled up. Remote workers struggled to connect. And with no disaster recovery plan in place, the risks kept rising.
“Our server was going down all the time… We weren’t confident in our replacement strategy—and we knew something had to change.” — Amanda Welder, Director of Finance & HR
The team needed more than IT support. They needed a partner they could trust with their mission.
Enter Alt-Tech:
A New Chapter Begins
Alt-Tech approached Alta Care’s challenges like a puzzle that
needed solving—not selling. With a plan rooted in modernization,
security, and ongoing collaboration, the transformation began.
Cloud-First Stability with Azure
- Aging servers were decommissioned.
- 24/7 staff gained fast, seamless access to tools.
- Support tickets plummeted overnight.
“We’ve had almost no night tickets since moving to Azure. That’s
a big win for our overnight staff.”
Cybersecurity That Felt Human
- Multi-Factor Authentication (MFA) rolled out across
the board. - Staff were trained and tested with real-world
phishing simulations. - Disaster recovery and automated backups built in.
“We’ve had MFA for years. When another agency got hit with ransomware and didn’t even know what MFA was, it was a wake-
up call. Our team stopped seeing it as an inconvenience—and started seeing it as a seatbelt.”
Cyber Insurance Preparedness
- Alt-Tech recommended coverage through a
trusted partner. - When a minor incident occurred, Alta Care had
everything in place for a quick, painless resolution.
“Alt-Tech told us to get cyber insurance and I’m so glad we did. When we needed it, the process was smooth—and we were covered.”
Real Partnership,
Not Just Support
- Strategic planning and reviews became routine.
- Budget transparency brought leadership peace of mind.
- Kendra Schaber, Alt-Tech’s Client Success Manager, became
more than a name—she became a trusted extension of the
team.
Work with Us
When it comes to IT services in Sherwood Park, Alt-Tech excels at giving you the right solutions for your business. Get in touch today to learn how we can help you solve your business IT problems!
