07 Nov 2018

Make File Sharing with Clients Easy

Make File Sharing with Clients Easy
 

As a vendor or even a customer, have you had the experience of working with a new company and having to learn yet another file sharing platform? Worse, have you found that it wasn’t compatible with your files, or that there were little quirks that slowed down the process as you learned the software? It can be annoying, and it can take a considerable amount of time.

What’s going on in your organization? Have you ever considered that your file sharing environment is a critical client touchpoint? Consider these questions:

 

  • Can they learn the system quickly?
  • Is it used across the entire organization, or do individual units use different tools?
  • Can a client access via any mobile device whenever it is convenient?
  • Is everything accessible via all operating systems?
  • Do they feel secure sharing confidential data?

Sharing and collaboration should be easy, intuitive and secure.

Every client touchpoint matters, and if your collaboration tools are perceived to be insecure, clunky, disjointed or inaccessible, you potentially damage a piece of your brand and your client relationships.

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07 Nov 2018

Three responses after a Ransomware attack

Three responses after a Ransomware attack
 
If you are unfortunate enough to be the victim of a ransomware attack, there are basically only three options open to you. Ransomware is a type of computer virus that kidnaps your data and holds it hostage for money. It has become increasingly common attacking governments and all manner of business and non-for profit institutions.
 
Why is ransomware so nasty? Because it steals the most important thing your business possesses. Data. Worse, once infected there isn’t generally a way out. No one can “disinfect” your machine. You aren’t going to be able to call in IT support to solve the problem. Basically, you have three options.
  1. Pay the ransom. This payment is usually via credit card or bitcoin (a digital currency). Some ransomware viruses even provide helplines if you’re having trouble. Of course, there are no guarantees you will get access to your data – these are thieves you’re dealing with.
  2. Don’t pay and lose your data – This has its obvious downsides, unless…
  3. You have a safe, clean backup. In that case, you are stuck with the nuisance of restoring your data with the backup, but you aren’t out any money. However, this comes with a caveat: your backups have to be clean. The problem with ransomware viruses is that just making backups may not be sufficient to protect your data, as the backups can be infected also.
As you can see, the first two options aren’t very favorable solutions. The only real defense against an attack is the third option. You have to be prepared ahead of time with a safe, segregated backup. Be sure to get the advice of a specialist on how to protect your data from this very serious threat to your business.
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